Effective Date: July 18, 2025
1. Introduction
Realos (“we”, “us”, “our”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit Realos.in or use our services. By accessing or using our website and services, you consent to the practices described herein in accordance with the Indian Information Technology Act, 2000, and applicable privacy laws.
2. What We Collect
a. Personal Information (PI):
* Name, email, phone number, postal address, date of birth.
* ID proof data for KYC (PAN, Aadhaar etc.), but only when legally required to complete transactions.
b. Transaction-related Data:
* Property preferences and history, viewing schedules, enquiry details, contract records, payment and transaction details.
c. Technical & Usage Data:
* IP address, device/browser type, operating system, location data (via user consent), clickstream data, cookies and analytics.
d. Marketing Data:
* Your preferences for receiving communications, survey and feedback responses.
3. How We Collect Your Data
* When you use our site: signup forms, enquiries, property viewings, downloads, contact forms.
* Automatically: cookies, pixels, and analytics tools track site usage, performance, and for targeted marketing.
* From third-party services: e.g., Google Analytics, social media platforms, credit bureaus, legal registries – all governed under appropriate contractual safeguards.
4. Use of Information
We use your information to:
* Provide and manage real estate services, property listings, viewings, and transactions.
* Improve and personalize your experience.
* Communicate offers, updates, and service-related notices.
* Comply with legal, regulatory, and audit requirements.
* Prevent fraud and misuse of our platform.
5. Sharing & Disclosure
We do not share PI with third parties except when:
* With Service Providers: under strict non-disclosure agreements for operations (e.g., IT partners, marketing, CRM, payment processors).
* For Legal or Regulatory Reasons: to comply with court orders, legal requirements, government inquiries.
* Business Transfers: in case of merger, acquisition, or asset sale, with confidentiality assurances.
* With Your Consent: when you choose to share details with brokers, agents, or credit partners.
6. International Data Transfers
To operate our services, your data might be transferred to servers or partners outside India. We ensure safeguards—such as standard contractual clauses or equivalent protections—are in place, as required under law.
7. Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to:
* Analyze site performance and usage.
* Maintain user sessions.
* Personalize content and marketing.
You may opt out or manage preferences via browser settings.
8. Data Security
We implement physical, technical, and organizational safeguards—including access controls, encryption, and disaster recovery—to protect your information. We also require all third-party partners to follow similar security standards.
9. Data Retention
We retain your personal data only as long as necessary for legitimate purposes (service delivery, legal compliance, record-keeping). After this period, data is securely deleted or anonymized.
10. User Rights
Under applicable law, you have the right to:
* Access: Request a copy of your personal data.
* Correction: Rectify inaccurate or incomplete information.
* Erasure: Delete personal data where no longer required or consent withdrawn.
* Restrict/Withdraw: Restrict processing or withdraw consent going forward.
* Portability: In certain situations, receive your data in machine-readable format.
* Object: Object to direct marketing or automated decision-making.
To exercise these rights, contact us at the details below. We will respond within the timeframe required by Indian law.
11. Children’s Privacy
Our services are not designed for individuals under 18 years of age. We do not knowingly collect personal data from minors. If discovered, such data will be deleted immediately.
12. Policy Changes
We may update this policy as necessary. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
For queries about this Privacy Policy or your data, reach us at:
Email: realos.hyd@gmail.com
Address: Block K505, Aparna Marigold, Gundla Pochampally, Kompally, Ranga Reddy,K.V.RANGAREDDY, Telangana, 500100
Phone: 9948091220