Privacy Policy

1. Who we are

REALOS Realty LLP (“REALOS”, “we”, “us”, or “our”) is a RERA-registered real estate advisory and services firm (TG RERA A02200004512), operating primarily across Hyderabad and Telangana, India. This Privacy Policy explains how we collect, use, share, and protect information when you visit realos.in (the “Site”) or contact us through it.

By using the Site or submitting an enquiry, you agree to the practices described in this policy.

2. Information we collect

We collect only what we need to respond to your enquiry and operate the Site:

• —Information you give us — your name, phone number, email address, and any details you include when you submit a lead/enquiry form, message us on WhatsApp, or call us.
• —Information collected automatically — basic usage and device data such as IP address, browser and device type, pages viewed, referring page, and approximate location, gathered through cookies and analytics tools.

We do not knowingly collect sensitive personal data (such as financial account numbers, government IDs, or payment information) through the Site. Please do not submit such information via our forms.

3. How we use your information

We use the information we collect to:

• —Respond to your enquiries and contact you about properties, availability, and pricing;
• —Arrange site visits and assist you through your property decision;
• —Send you relevant project information or updates where you have asked for them;
• —Operate, secure, and improve the Site and understand how it is used;
• —Comply with applicable laws and protect our legal rights.

We rely on your consent and our legitimate interest in responding to the enquiry you initiated. You can withdraw consent for marketing communications at any time (see “Your rights” below).

4. Cookies and analytics

The Site uses cookies and similar technologies, including third-party analytics and advertising tools such as Google Analytics, Google Ads, and Vercel Analytics / Speed Insights, to measure traffic, understand performance, and improve our marketing. These tools may set their own cookies and process data under their own privacy policies.

You can control or block cookies through your browser settings. Disabling cookies may affect how parts of the Site function.

5. How your enquiry is stored and shared

Enquiries submitted through the Site are recorded in a secured Google Sheet that only authorised REALOS personnel can access. We treat your details as confidential and we do not sell your personal information.

We may share your information only as needed to serve you or run the Site:

• —With the relevant developer or builder when you express interest in a specific project, so they can support your enquiry;
• —With service providers who help us operate (for example, hosting via Vercel, communication via WhatsApp/Meta, and analytics via Google);
• —Where required by law, regulation, or to protect our rights and safety.

6. Data retention

We keep enquiry information for as long as needed to assist you and for a reasonable period afterwards for record-keeping, follow-up, and legal compliance. When information is no longer required, we delete or anonymise it.

7. Your rights

You may ask us to access, correct, update, or delete the personal information we hold about you, or to stop sending you marketing messages. To exercise any of these, contact us using the details below and we will respond within a reasonable time.

8. Third-party links

The Site may link to third-party websites, developer pages, or social media profiles. We are not responsible for the content or privacy practices of those sites; we encourage you to review their policies.

9. Children

The Site is intended for adults and is not directed to anyone under 18. We do not knowingly collect information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact us

For any questions or requests regarding this policy or your information, contact REALOS Realty LLP:

• —Email: jeet@realos.in or realos.hyd@gmail.com
• —Phone: +91 99493 90200 / +91 80198 41976
• —Address: 7-108, Mercado Commercial Building, Gundla Pochampally, Kompally, Quthbullapur Mandal, Hyderabad, Telangana 500100, India